Shipping policy

At Ramech Deco Art, we aim to provide you with the best shipping, no matter where you are in the United Kingdom.

Once an order has been submitted, you will be provided with the order status and shipping information. You will receive the tracking number (via email) after your order has been shipped.

SHIPMENT PROCESSING TIME

Every effort is made to dispatch your order as soon as possible. Processing time is 1-3 business days (Monday-Friday). The transit time is approximately 2-4 business days, but it can be longer depending on the carrier.

(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)

You will receive a shipping confirmation email as soon as it has been shipped.

WHAT HAPPENS AFTER I PLACE AN ORDER?

You'll receive a confirmation email from us after your order is placed, containing your order number and your order receipt. Your order will typically ship out within 1-3 business days (not including holidays) when the order is fulfilled.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please contact us with the subject line "Order Confirmation Not Received," and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

HOW LONG WILL MY ORDER TAKE TO SHIP?

After an order is shipped, it will typically take 5-11 days to receive your order. A tracking number will be sent to you after your order has been shipped.

Shipping times vary depending on the order, but you can always keep updated with your order here.

I WANT TO CANCEL MY ORDER. WHAT DO I DO?

We're sorry to hear that you want to cancel! If you choose to cancel your order and it hasn't shipped yet, we will issue you a full refund. With certain items, there will be a restocking fee that will be applied to your refund.

Unfortunately, if your order has already shipped, you will have to request a refund once you receive the order. Please refer to our Return and Refund Policy for more details.

HOW DO I CHECK THE STATUS OF MY ORDER?

Simply track your order using the tracking number we provide you through email or on our website. If you haven't received a tracking number after 7 days, please contact us, and we will assist you from there.